This policy applies exclusively to items purchased during sale periods, promotions, or discounted events.
We recommend reviewing our general return policy for further details regarding shipping, exchanges, and return conditions.
* Items discounted between 20% and 30%
→ are eligible for return within 14 days of delivery, for store credit only
* Items discounted 40% or more, or marked as “Final Sale”
→ are not eligible for return or exchange
→ are eligible for return within 14 days of delivery, for store credit only
* Items discounted 40% or more, or marked as “Final Sale”
→ are not eligible for return or exchange
All items marked as Final Sale are considered final purchase
The following are not accepted:
* Refunds
* Exchanges
* Store credit
If you are unsure about sizing or fit, we recommend consulting our size guide or contacting our customer care team prior to placing your order.
All purchases made during sale periods or promotional events are considered final and are subject to the conditions outlined above.
Buyers are responsible for any customs and import taxes that may apply. We do not responsible for delays due to customs.
We gladly accept exchanges. We accept returns within 14 days of delivery.
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
Returns and cancellations are not accepted, but contact us if you have any problems with your order.
The following items can not be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can not accept returns for: Custom or personalized orders
To be eligible for a return, the item must be:
* Unused, unwashed, and unaltered
* In its original condition
* With all original tags attached
* With the hygienic liner intact
For hygiene reasons, we do not accept returns on items that have been worn.
You may request:
* A refund to the original payment method
* Store credit
* A size exchange (subject to availability and only within Europe)
* Exchanges are subject to stock availability
* We do not offer exchanges for international orders
If you require a different size for an international order, we recommend placing a new order.
* Return shipping costs are the responsibility of the customer
* Original shipping fees are non-refundable
* We do not cover duties, taxes, or customs fees
We recommend retaining proof of shipment, as we are not responsible for lost returns without confirmation.
Customers are responsible for:
* Return shipping
* Customs documentation
* Duties and taxes
Returns that are held, refused, or fail to arrive properly will not be considered received.
* Once the item has been received and inspected, refunds will be processed within 14 business days
* Refunds will be issued to the original payment method
Discounted items are subject to our Sale Return Policy.
If you receive a faulty or incorrect item:
* You must contact us within 14 days of delivery
After this period, we may not be able to guarantee a resolution.
We recommend:
* Requesting proof of shipment when sending your return
* Avoiding drop-off boxes without confirmation
We are unable to process returns that are lost without valid proof of shipment.
Orders are processed immediately.
For this reason, it is not possible to:
* Modify orders
* Cancel orders
* Change shipping or billing details
* Add or remove items
Discount codes are single-use and cannot be reactivated after a return.
We reserve the right to refuse returns that do not meet our conditions.
I will only use your shipping and billing address, and contact information to communicate with you about your order and to fulfill your order.
BLANCAARENA SWIMWEAR do not responsible for the packages, it is essential to provide a tracking code.
kind regards, BLANCAARENA SWIMWEAR.