What is Route?

Route is an optional service available at checkout that provides protection against loss, theft, or damage during transit.

It also allows you to visually track your orders in real time, anytime, anywhere.

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How do I file a claim?

If Route protection was added to your order, you can submit a claim at:

👉 https://claims.route.com

If approved, Route will refund the value of the item(s).

* Route covers the value of the product only
* Shipping costs, taxes, and duties are not included
* Route protection fees are non-refundable

You can track your order:

* Through your shipping confirmation email
* Via the Route mobile app (available on iOS and Android)

We kindly ask that you follow up on any request or issue within 30 days of our last communication.

After this period, we may no longer be able to honor the previously offered resolution.

International orders may be subject to duties, taxes, or customs fees depending on the destination country.

These charges are not included in the product price and are the responsibility of the customer.

We accept the following payment methods:

* Visa
* MasterCard
* American Express

We provide a detailed size guide to help you find the perfect fit.

If you need additional assistance, please contact our customer care team.

To maintain your garments in optimal condition, we recommend following the care instructions provided with each item.

* Gift cards are delivered digitally
* Please allow up to 1 business day for delivery
* No physical cards are issued

Blancaarena is based in:

Calle Jesús y María 16
28012 Madrid
Spain

For any inquiries, please contact our customer care team through our official channels.

If you experience any issue with your order, we strongly encourage you to contact our customer care team before initiating a chargeback.

We reserve the right to limit or refuse future purchases in cases of abusive or repeated chargeback activity.

Legitimate cases (such as fraud, duplicate charges, or unresolved issues after contacting us) will always be handled fairly

Store credit will be issued for returned items.  Refunds will only be offered in the event of a manufacturing fault, and the item can not be replaced or mended.

If you wish to return your top or bottom, please email returns@blancarena87.com with your order number, full name and reason for return.

Once we receive your return request, we will respond to confirm your return, along with a returns form to include in your parcel.