Frequently asked questions

HOW LONG WILL MY DELIVERY TAKE?
CAN I CHANGE MY ORDER ELEVEN IT’S PLACED?
CAN I RETURN MY TOP OR BOTTOM FOR A REFUND?
I HAVE NOT RECEIVED A SHIPPING OR CONFIRMATION EMAIL
WHEN WILL MY ORDER BE SHIPPED?
HOW LONG WILL MY DELIVERY TAKE?
Blancaarena send with DHL to help deliver your beautiful pieces WORLDWIDE in 7-10 Business days.
CAN I CHANGE MY ORDER ELEVEN IT’S PLACED?
 If you wish to change your order, please email blancarena87@gmail.com immediately as we only have a small window to be able to do so.
CAN I RETURN MY TOP OR BOTTOM FOR A REFUND?
Store credit will be issued for returned items.  Refunds will only be offered in the event of a manufacturing fault, and the item can not be replaced or mended.
If you wish to return your top or bottom, please email returns@blancarena87.com with your order number, full name and reason for return.
Once we receive your return request, we will respond to confirm your return, along with a returns form to include in your parcel.
I HAVE NOT RECEIVED A SHIPPING OR CONFIRMATION EMAIL

Please be sure to check your junk mail or spam folder if your confirmation email does not appear in your inbox.  If you still have not received your email, please email us at blancarena87@gmail.com so we can help you out!

WHEN WILL MY ORDER BE SHIPPED?

We aim to have all orders shipped out within 24-48 hours of them being placed.  Any orders placed on the weekend or a public holiday will be dispatched the following business day.

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